Refund policy

Return & Refund Policy

At SunShineSistersShop ,customer satisfaction is our top priority. We offer a transparent and straightforward return and refund policy for all our furniture products, including beds, sofa chairs, tables, and standard home furniture.

1. Return Window

We accept return requests within 30 days from the date you received your item.
To be eligible for a return, the furniture must be in its original condition, unused, unassembled, and in the original packaging with all instructions, components, and hardware included.

2. Non-Returnable Items

The following items cannot be returned or refunded:

Custom-made or personalized furniture.
Clearance or Final Sale items.
Furniture that has already been assembled, modified, or damaged through user misuse/abuse.

3. How to Initiate a Return

To start a return, please follow these steps:

Contact our Customer Support Team at support@SunShineSistersShop.com with your Order Number and reason for the return.
Provide photos or videos showing the condition of the item and its packaging.
Once approved, our team will provide you with a Return Merchandise Authorization (RMA) number and return instructions (or details regarding a freight pickup).

Please do not send items back to us without contacting us first.

4. Return Shipping Fees & Restocking Fees

Defective, Damaged, or Incorrect Items: If you receive a defective, damaged, or wrong item, please contact us within 48 hours of delivery with supporting photos. We will cover 100% of the return shipping costs and offer a free replacement or a full refund.
Customer Preference Returns (Change of Mind): If you are returning furniture due to a change of mind, ordering the wrong size/color, or personal preference:
- Return Shipping: The customer is responsible for the actual return shipping/freight costs.
- Restocking Fee: We do NOT charge any restocking fee

5. Refund Process

Once your returned item is received and inspected at our warehouse, we will send you an email notification regarding the approval or rejection of your refund.
If approved, your refund will be processed back to your original payment method within 10 business days.
Note: Processing times may vary depending on your bank or credit card provider.

6. Order Cancellations

Before Shipment: Orders can be canceled for a full refund within 24 hours of placing the order, provided the item has not yet shipped.
After Shipment: If the order has already shipped, it cannot be canceled and must be processed as a standard return upon receipt.