Shipping policy

Shipping Policy

At SunShineSistersShop, we strive to deliver your furniture safely, efficiently, and in perfect condition. Because furniture items (such as beds, sofas, and heavy tables) vary in size and weight, we utilize specialized shipping methods tailored to ensure secure transit.

Below you will find all the details regarding our shipping processing, delivery times, costs, and tracking information.

1. Order Processing & Transit Times

Our total delivery time is calculated as: Order Processing Time + Transit Time.

Order Processing Time :
- Standard Items (Standard Furniture/Accessories): Orders are processed and dispatched within 1 - 3 business days (Monday – Friday).
- Custom/Made-to-Order Furniture: Processing and production take 5 - 10 business days before dispatch.
- Cut-off Time: Orders placed after 5:00 PM EST will begin processing on the following business day.
Estimated Transit Time :
- Standard Delivery (Small/Medium Items): 3 - 7 business days.
- Freight Delivery (Large/Oversized Furniture, e.g., Beds, Sofas): 7 - 14 business days.

(Note: We do not process or ship orders on weekends or official holidays.)

2. Shipping Rates & Destinations

Shipping Coverage: We currently ship to address locations within the United States.
Shipping Rates:
- Standard Shipping: Flat rate of $14.95 for orders under $400.
- Free Shipping: We offer Free Standard Shipping on all orders over $400!

3. Oversized & Freight Delivery Details

For large furniture items (such as sofas, heavy dining tables, and bed frames):

Curbside Delivery : Standard freight shipping includes curbside delivery. The carrier will unload the crate/box at the curb or driveway of your address.
Delivery Appointment : The freight carrier will contact you via phone or email 1–2 days prior to delivery to schedule a delivery time slot. Please ensure your contact phone number provided at checkout is accurate.
Customer Responsibility: Customers are responsible for moving the item into their residence and disposing of any packaging materials unless White Glove Service was purchased.

4. Tracking Your Order

Once your order has shipped, you will receive a Shipping Confirmation Email containing your tracking number and carrier details.
Please allow 24–48 hours for tracking details to update on the carrier’s system.

5. Damaged, Defective, or Missing Goods in Transit

Furniture items require careful handling during transport. Please follow these steps upon delivery:

Inspect Upon Receipt: Check the outer packaging for any visible damage before signing the delivery receipt.
Report Damaged Items Immediately: If your product arrives damaged or defective:
1. Take clear photos or videos of the outer packaging, shipping label, and damaged item.
2. Contact us within 48 hours at support@sunshinesistersshop.com with your order number and photo proof.
3. We will process a replacement or a full refund at no additional cost to you.

6. Taxes, Customs & Duties

For US Domestic Orders: Sales tax will be calculated and applied at checkout based on your state/local shipping address.

7. Incorrect Shipping Address / Undeliverable Packages

Please double-check your shipping address during checkout. We are not responsible for orders shipped to an incorrect address provided by the customer.
If a package is returned to our warehouse due to an incorrect address or failed delivery appointments, the customer may be responsible for re-shipping fees.